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- It seems at this time that they do not have personal limits or responsible gaming tools that can be set at the players own discretion.
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As a result, the complaint was closed due to a lack of strong evidence. The player from Portugal had two pending withdrawals of 405€ and 500€, which were requested on January 21 and 22, 2025, respectively. The casino’s stated processing time of 1 to 3 business days had elapsed, and the player had yet to receive any funds or confirmation of when the withdrawals would be processed. The Complaints Team had extended the timeline for response but ultimately rejected the complaint due to the player’s lack of communication. The player from Portugal had a pending withdrawal request made on January 22 that had not been approved, despite the casino’s stated approval timeframe of 1-3 business days. The issue was resolved two weeks later, and the player confirmed that her withdrawal had been processed.
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